Technical Support

The technical support service is based on many years of experience and close cooperation with our technology suppliers. It is based on the in-depth knowledge of our technicians, who are involved in the development and localization of selected products. 

We will be happy to help you with any technical problem and propose an optimal solution to your full satisfaction.

The technical support line is available every weekday from 7 a.m. to 4 p.m. We react flexibly and quickly. You can contact us by phone or email. If necessary, we will help you rectify the problem directly on site.

Continuous supervision of installed photovoltaic power plants

Keep installed PV plants under constant surveillance. BayWa r.e. monitoring is a free application that automatically processes information from the SEMS portal and can remotely detect operational errors. 
What can we detect?

• Asymmetry turned off
• Communication errors with Smart Meter
• Incorrectly wired measurement
• Out-of-date firmware
• Battery discharge errors
• Overheating of the inverter and batteries
• Switching to island operation

Get help with the first installation

We will help you with the first installation of novotegra mounting system for solar panels. Our technicians will come to you and help you and your employees with the installation. We will also advise you on project design and train you in the effective use of the Solar-Planit planning tool. 

• We work directly with manufacturers (we participate in product development)
• We offer both product and sales training
• We provide both face-to-face and online training
• We provide technical support on the phone and in the field
• We create video tutorials
• We handle warranty claims

Testemonial

Dear representatives and members of the BayWa r.e. technical support team,

Allow me to address this formal message to you on behalf of myself and my organization, which has been using your services for a long time. I am writing to express our sincere thanks and appreciation for the exceptional level of support and service your team provides.
Our experience with your technical support team has been distinguished by quality, expertise and an approach that exceeds normal standards. Your responses to technical issues, questions and challenges are not only prompt and efficient, but also accompanied by a depth of knowledge and personal touch that is rarely found these days.
You have proven to be an invaluable partner in supporting GoodWe products. Your deep technical knowledge and dedication to problem solving not only helps keep our operations running, but also contributes to our overall success and satisfaction. It is clear that your teamwork and commitment to excellence are not just empty words, but real values that are reflected in your work every day.
We hereby officially and publicly declare you to be the best GoodWe support we have ever had the privilege of working with. Your unwavering support and expert guidance have not only contributed significantly to our satisfaction, but have also set a high bar for others in your industry.
In closing, I would like to thank every member of your team for their tireless efforts, professionalism and dedication. We look forward to working with you again and look forward to a brighter future thanks to your support.

With deep appreciation,

Jakub Mandík - innogy Energo, s.r.o.
Head of Operations and Installation Services

Pricelist of technical support services

We provide excellent services to our customers and help with their questions on a phone and in the field. Field trips of our technicians are charged if the instalation is inaccurately set up or plugged. Work of our technician is free in case of manufacturing defect or software bug.

*Bellow prices does not include VAT and it can change.