In BayWa r.e. the customer is always at the center of attention, and we put extraordinary emphasis on his satisfaction. A satisfied customer is the motto of our business. That is why we bring you a whole range of interesting and useful services that will make your life easier, but also give you a feeling of uniqueness and personal approach.
BayWa r.e. Customer Care Program is a comprehensive set of practical services and tools that will help you solve a number of business and technical problems.
Individualized Approach
From the first meeting with our client, our company emphasizes an individual approach. Each customer is unique for us, and therefore we understand that his needs and expectations may be different. Our customers are not just numbers in the database, but partners on a common path to success.
Availability and Communication
We understand the importance of fast and efficient communication. We are always available for our customers. Whether by phone, email or modern communication platforms, our staff can be contacted at any time. Quick response and active listening are a matter of course for us.
Continuous Innovation and Feedback
We are committed to constant improvement. We actively seek feedback from our customers and use it to innovate and improve our services. Our company is flexible and able to quickly respond to changes and developments in the market.
Wide Range of Services
One of the key elements that sets us apart is the wide range of services we offer. From personal advice to technologically advanced monitoring and support systems - we cover a wide spectrum of customer needs. Regardless of whether the client is a small entrepreneur or a large company, our services are designed to fully meet their individual needs. We are always at your disposal and ready to solve any problem, help with advice over the phone or in the field.
- Training and Webinars
From the first contact with our company, you can start enjoying the benefits of our program. Our experienced staff will introduce you to selected products and technologies, train you and provide you with the necessary technical and sales know-how. Detailed information about the trainings offered and the announced dates can be found in the training and webinars section.
- Help with project design
In the next step, we will help you with the design of the mounting system for solar modules of our brand novotegra. Using the online configurator Solar-Planit, the preparation, design and calculation of the anchoring system of photovoltaic panels will be a breeze.
- Help with the first on-site installation
After theoretical training on the use of the novotegra mounting system, we will offer you help with its first installation directly at your customer’s site. Our employees will come to you and guide your workers step by step through the entire installation. Every following project will be a breeze for you.
- BayWa r.e. Monitoring
After installing the photovoltaic power plant, you can offer your customers an interesting service of continuous monitoring of GoodWe inverters. Our technicians have constant supervision over their proper operation and in case of any technical malfunction, they will alert you to a specific error or defect. You can then immediately contact your customer and quickly fix the problem.
- Technical Support
Is there a technical problem? Our trained technical support staff will be available to you online, on the phone or directly in the field and help you to fix it. Deep knowledge and experience gained from cooperation on the development of selected technologies guarantee that we will be able to successfully solve even the most complex cases.
- Service Center and Claims
In case of an irreparable defect or warranty claims, you can send the purchased goods to our service center for warranty or post-warranty repair.
In BayWa r.e. customer care is not just a phrase, but a commitment. With our approach to comprehensive customer care, we believe that we are ready to exceed expectations and create long-term partnerships based on trust and cooperation.
Our customer care program offers you a range of benefits and services and gives you a feeling of security that you will be taken care of at any time and in any situation. We will do our best to make sure you are satisfied with our products and services. That is our commitment.
Become our customer and start benefiting from the BayWa r.e. Customer Care Program!